1. Overview

Thank you for choosing Awesome-TV.
Because we provide digital streaming  subscription services, access is delivered electronically and activation usually happens very quickly.

This Refund Policy explains when we can offer refunds or credits.

2. Free Trial / Test Line

To help you evaluate our service before purchasing a long-term plan, we may provide:

  • A 24-hour free test or short trial line, or

  • A low-cost short-term plan

We strongly recommend you test the service on your device and network before buying a longer subscription.

3. General Refund Rules

To protect both our users and our system from abuse, we apply the following rules:

  1. Refunds are not guaranteed. Each request is reviewed case-by-case.

  2. We do not offer refunds for:

    • Completed subscriptions after they have been fully used

    • Wrong purchase made by the customer (wrong package, device, or duration)

    • Problems caused by your device, TV box, internet provider, VPN or home network that are outside our control

  3. We may offer a partial refund or service credit when there is a verified technical issue on our side that we cannot fix within a reasonable time.

4. Refunds Before Activation

If your subscription has not yet been activated (we have not sent you the line / account details), you may request a cancellation and full refund.

  • Please contact us as soon as possible with your order details.

  • Once the activation is completed, Section 5 below will apply.

5. Refunds After Activation

After we activate your subscription and send your login / playlist / account details:

  • Within 48 hours of activation

    • If you experience serious technical issues caused by our service (for example, our servers are down for a long period), and we cannot resolve the issue after support troubleshooting, we may offer:

      • A partial refund, or

      • An extension of your subscription / service credit

  • After 48 hours of activation

    • In general, we do not provide cash refunds.

    • In special cases (long-term, verified service failure on our side), we may provide a credit or extension instead of a cash refund.

6. No Refund in These Cases

We do not provide refunds or compensation when:

  • Your internet speed or network quality is too low or unstable

  • Your device, TV, box, or app does not meet the technical requirements

  • You did not follow our installation or troubleshooting instructions

  • Channels or content change due to provider or broadcaster decisions

  • Temporary interruptions due to maintenance, updates, or force majeure events

  • You share your account or line with others, which leads to blocking or suspension

7. Chargebacks

If you open a chargeback or dispute with your bank or payment provider before contacting us, we may:

  • Suspend or terminate your subscription, and

  • Block future purchases from your account, email, IP or device

We always recommend contacting our support team first so we can help you solve the problem quickly.

8. How to Request a Refund or Help

To request a refund, extension or technical support, please contact us with:

  • Your order number

  • The email address used at checkout

  • Your WhatsApp number (if you used it)

  • A clear description of the issue (screenshots or photos are very helpful)

Contact:

We will review your request and respond as soon as possible.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Last Updated: [10/07/2025]

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